Please note that regular guided tours of the Zollverein Monument Path are only partially suitable for people who are not able to walk well. Please contact us by e-mail at besucherdienst@zollverein.de or by phone on 0201 246810 so that we can find a solution together.

Unfortunately, participation with a walking aid or wheelchair is not possible.

Reduced-price tickets are available for children and young people aged 5 to 17. Families can purchase family tickets, see ‘Family ticket’. Please also note our special guided tours for children aged 5 and over and families.

We strongly recommend that you wear sturdy shoes and hard-wearing clothing suitable for the weather.

Your personal data that you provide to us when ordering tickets via the online shop will be used exclusively in connection with the processing of ticket sales or other services requested by you in accordance with the statutory provisions of the Telemedia Act and the Federal Data Protection Act. You can view the full privacy policy at the bottom of this page.

Reduced-price tickets are only valid with proof of eligibility, which must be shown when validating the print-at-home ticket at the ticket counter at the Ruhr.Visitorcenter in the Coal Washery or at the Info Point at the coking plant.

The following groups of visitors are entitled to a discount: Young people up to the age of 17; pupils and students up to the age of 24; holders of the ‘Essen.dabei sein’ card; recipients of ALG I & II, social welfare, as well as benefits according to the USG with proof; participants in the FSJ, FÖJ, and BFD programmes with proof; people with disabilities from 70% degree of disability with official ID (with designation ‘B’ in the official ID: one accompanying person is granted free admission; please note that the Zollverein Monument Path is not barrier-free throughout).

Four-legged friends are welcome at the World Heritage Site and are allowed in the outdoor areas. Please keep your dog on a short lead. Please help us to keep the World Heritage Site clean by removing any droppings. Please note that animals are not allowed in all buildings, as some of them are museum and exhibition rooms. Guide dogs are, of course, excluded from this rule.

Please note that dogs are NOT allowed on the Zollverein guided tours.

Family tickets cost 12 euros (one adult and own children under 18) or 20 euros (two adults and own children under 18).

Due to the print-at-home procedure, there are no shipping costs. A processing fee of €1.00 per booking will be charged per transaction.

The meeting points for guided tours can be found on the respective ticket(s). You will be contacted by us if there are any changes.

With print-at-home, you simply print out your tickets yourself at the end of the ordering process. We will also send you an e-mail with the ticket to the e-mail address you provide if you wish to print your ticket later. The ticket is securely identified by the barcode and automatically validated at the ticket counter.

All you need for the print-at-home process is any printer (black and white or colour). The ticket must be printed on A4 paper. Please note: Each ticket must be printed on a separate A4 sheet of paper and will only be accepted once. It is not possible to have your ticket printed out on site at the Zollverein UNESCO World Heritage Site.

Alternatively, you can simply display your ticket on your smartphone.

Please note that online tickets cannot be returned after purchase. The purchase of tickets of this type does not constitute a distance contract in accordance with Section 312b BGB. See also the GTC.

To take part in the guided tour, your printed ticket or the ticket displayed on your smartphone will be scanned and validated. Each ticket is only accepted once. Please present your online ticket approx. 20 minutes before the start of the tour at the ticket counter at the Ruhr.Visitorcenter in the Coal Washery or at the Info Point at the coking plant (please note the meeting point information on your ticket). If you are late, you are not entitled to participate in the tour or to a refund.