Right of cancellation

We hereby inform you that there is no right of cancellation for consumers, as the contract is a contract for the provision of services in connection with leisure activities (§ 312 g para. 2 sentence 1 no. 9 BGB), and therefore the 14-day right of cancellation in distance selling contracts (§§ 312 g para. 1, 355 BGB) does not apply. 

It is not possible to rebook your ticket. If you have any questions, please send an e-mail to besucherdienst@zollverein.de or call our staff on 0201 246810.